Refund policy

Return & Refund Policy

Thank you for choosing Plant Haven Nursery. We are committed to delivering healthy, high-quality plants. Please review our policy below.

We accept returns only for plants that arrive dead, dying, damaged, or incorrect.

To submit a claim:

Report within 48 hours of delivery

Include your order number and clear photos of the issue

Once we review your claim, we will offer one of the following where applicable:

Replacement

Refund

Store credit

The resolution provided will depend on product availability and the nature of the issue.

We do not accept returns or exchanges for:

Change of mind

Incorrect selection by the customer

Minor cosmetic imperfections

Natural variations in live plants (size, colour, growth patterns)

Damage caused after delivery

Refunds are issued to the original payment method

Processing time: 5–10 business days after approval

Shipping fees are non-refundable, except where the return is due to our error (e.g., incorrect item).

Claims must be made within 48 hours of delivery

Refunds/replacements apply only to eligible defective or damaged plants

For any return or refund inquiries:

Email: sales@planthavennursery.com.au
Phone: 0418 935 024