Shipping Policy

Thank you for shopping with our online plant nursery. We take great care in packing and dispatching your plants to ensure they arrive healthy and in excellent condition.

Shipping Areas

We currently ship to the following Australian states:

New South Wales (NSW)

Queensland (QLD)

Victoria (VIC)

We do not ship to other states or territories at this time.

Business Days

Our business operates Monday to Friday, excluding public holidays.

Order Cut-Off Time

Orders placed by 5:00 PM Sydney time (AEST/AEDT)  .

Handling Time

Handling time: 1–2 business days (Monday–Friday).

Orders are processed, packed, and prepared within this timeframe before dispatch.

Dispatch Schedule

While our business operates Monday to Friday, we dispatch plant orders on Monday and Tuesday only.

This schedule ensures plants are not held in transit over the weekend and helps reduce stress or damage during delivery.

Transit Time

Estimated transit time: 1–3 business days (Monday–Friday) after dispatch.

Delivery times may vary depending on your location and the shipping carrier.

Shipping Carriers

We ship using trusted Australian carriers, including:

Aramex

Australia Post Express

Carrier selection may vary depending on the delivery address.

Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery postcode

Parcel size and weight

Carrier rates

All shipping fees are displayed before payment is completed.

Damaged or Delivery Issues

If your plants arrive damaged or in poor condition, please contact us within 24 hours of delivery and provide:

Your order number

Clear photos of the plants and packaging

We will assess the issue and offer a replacement or refund where appropriate.

Please note that delivery delays caused by carriers, extreme weather, or incorrect shipping details are outside our control. However, we will assist where possible.

Weather Conditions

Extreme heat, storms, or other severe weather events may impact dispatch or delivery times. If significant delays occur, we will notify affected customers via email.

Contact Us

If you have any questions about shipping, please contact us:

Email: sales@planthavennursery.com.au