Freqently Asked Questions
Q: What types of plants do you sell?
A: We currently specialize in tubestock plants and will soon stock a variety of fruit trees. Our selection includes native plants, ornamentals, and a range of fruit-bearing trees suited for various climates.
Q: Where do you ship to?
A: We currently ship to New South Wales (NSW), Victoria (VIC), and Queensland (QLD).
Q: Can I visit your nursery in person?
A: Yes, face-to-face sales are available by appointment only. Please contact us to schedule your visit.
Q: How can I place an order?
A: Orders can be placed directly through our online store. Simply browse our selection, add items to your cart, and proceed to checkout.
Shipping and Delivery
Q: How much does shipping cost?
A: Shipping costs vary based on the size and weight of your order, as well as your location. Shipping fees will be calculated at checkout.
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location. Generally, orders within NSW, VIC, and QLD take 3-7 business days to arrive after dispatch. We will provide tracking information once your order has been shipped.
Q: What should I do if my plants arrive damaged?
A: If your plants arrive damaged, please contact us immediately with photos of the damaged items. We will work with you to resolve the issue, which may include replacements or refunds.
Plant Care
Q: How should I care for my new tubestock plants?
A: Tubestock plants require careful handling and appropriate planting conditions. Ensure they are planted in well-draining soil, receive adequate water, and are protected from extreme weather conditions. Detailed care instructions are included with each order.
Q: Can I get advice on which plants are best for my area?
A: Absolutely! Feel free to reach out to us with details about your location and the type of plants you're interested in and we will be happy to provide recommendations.
Payment and Orders
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and PayPal.
Q: Can I change or cancel my order after it’s been placed?
A: If you need to change or cancel your order, please contact us as soon as possible. If your order hasn’t been dispatched yet, we will do our best to accommodate your request.
Contact Us
Q: How can I get in touch with you?
A: You can reach us through our contact form on the website, by email at sales@planthavennursery.com.au, or by phone at 0418935024. We're here to help with any questions or concerns you may have.